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At Nutreco, passionate and curious experts with diverse backgrounds unite to Feed the Future. Our unique mindsets and drive push us forward, creating a place where you can own your growth, contribute more, and belong.
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Customer Service Representative
Job Description
Join Our Purpose – Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will be responsible for managing customer orders, liaising with internal teams, and ensuring timely and accurate delivery of products.
This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.
About the Role – Ensure Excellent Customer Service for Animal Feeding Products
Responsibilities:
Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders
Track order progress and update customers as required
Support the customer service team in daily operations and ensure smooth workflow
Provide excellent customer service, maintaining a high level of responsiveness and professionalism
Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives
Collaborate closely with the Customer Manager and peers to ensure team objectives are met
Skills and Expertise
Qualifications and Experience:
1–2 years of experience in customer service, ideally within animal feeding or related industries
Relevant educational background or equivalent experience
Experience with ERP systems is preferred
Soft Skills: Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team-oriented environment
Other Requirements:
Availability for very occasional travel within Ireland and the UK
Work Model: On-site position
Why You Will Love Working with Us
Global Benefits:
Full-time role in a supportive and dynamic environment
Opportunity to contribute to an international, dynamic environment
Competitive remuneration and benefits package.
Opportunities for professional growth within Nutreco and the SHV family
Next Steps:
We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production
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